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Services |
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Our
staff will offer your firm the "personal touch" and address your questions,
needs and concerns in a timely and professional manner. We offer: |
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- Courteous and Knowledgeable Staff
- Comprehensive Training
- Prompt, Effective support
- Toll Free Phone Service
- On-Line Modem Diagnostics
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Technical Service
Support |
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ProCom
provides unlimited, one call, total system support via telephone (800 service for those
outside the local servicing area) and modem diagnostics. Also, through DoubleVision, our staff can see exactly what's on your
screen and assist you with any questions. Following
the warranty period, ongoing Software Support Services are offered by ProCom Solutions
under a Software Maintenance Agreement. Software Maintenance covers both telephone and
modem support. |
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Hardware Support |
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After
the warranty period, support on your equipment is available through either ProCom
Solutions or the equipment manufacturer. |
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Updates and
Enhancements |
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Under our Software Maintenance
Agreement, we will install all your updates for you on a regular basis at no additional
charge. Improvements to software by ProCom Solutions are continually being made in two
areas: |
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- Updates and modifications to
software features based on feedback from users
- Software system design --- taking
advantage of advances in technology to keep our software on the cutting edge
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System Installation |
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ProCom will help you
determine the placement of the CPU, terminals and printers in each of your locations to
ensure that your installation moves smoothly and efficiently. Your equipment will be
fully tested and loaded prior to delivery and re-tested after installation to be sure the
equipment is functioning properly. |
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Data Conversion |
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With file layouts you
provide, ProCom will write conversion programs at an additional charge to bring your data
into our system. A ProCom systems analyst will work with you to pinpoint your conversion
requirements accurately. Data to be converted must be downloaded to an ASCII format. |
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Toll-Free Fax Line |
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Your quickest communication to us is via Fax
machine. Your requests, problems and yes, error messages go directly into the
support pool. A qualified support agent may call you back to get more information,
or even to say the problem has already been resolved (if your modem is on for us to dial
in to check things out). Please detail as much information as possible (including
job number, printer name, error message, or anything else you think is relevant) on our
new fax form, and send it to the new toll free fax line. You will be very pleased
with our response. Anyone without access to a fax machine may still call in to our
help desk to be logged in manually to our database. Please be sure to make copies of
the new fax form and distribute them throughout your locations. |
